For support teams
Uptime Monitoring for Support Teams
Hear about outages from Sentinel instead of from the queue. Alerts in your channel first, a status page to send, per-region results for 'it works for me', and an incident record engineering can act on.
Why support teams pick Sentinel
Stop being the monitoring system
When the first ticket says 'is the site down?', support is already behind. Sentinel sees the outage first, posts it in the channel your team lives in, and gives you a status page to send instead of a shrug. When the engineers ask what customers saw, the incident timeline already has it.
- The alert reaches Slack or Teams before the first ticket
- A public status page you can link to from the macro
- Per-region results, so 'it works for me' has an answer
Built for the people on the front line
Answers for the tickets you're about to get
Alerts in the support channel
Post outages and recoveries straight into Slack, Microsoft Teams or Discord, with a link to the incident. Everyone on shift sees it at the same moment, with no need to forward anything.
A status page to point to
Publish the state of each service on one page. During an outage it carries the incident and its updates, so the reply to every ticket is a link, and customers can check back without reopening.
Is it down for everyone?
Checks run from four regions and show which ones failed. When a customer in Europe reports a problem the dashboard tells you whether Germany saw it too, or whether it's their connection.
The incident record
Every outage gets a timeline: when it started, which regions saw it, what the checks returned, when it recovered and for how long it was out. Acknowledge it, add notes, and hand engineering something concrete.
Uptime reports for the account team
Monthly uptime by service, on a schedule or on demand. The number the customer success manager needs for the quarterly review, without asking engineering to pull it.
A seat for everyone who needs it
Seats aren't priced individually: Pro includes five team members and Business has no limit. Add the support rota as viewers, make the leads editors so they can acknowledge incidents, and keep the configuration with whoever owns it.
How does this help a support team rather than engineering?
Support feels outages first and has the least information about them. Sentinel closes that gap: the alert lands in your channel before the tickets do, the status page gives you something to send, and the incident timeline tells you what's actually broken and since when, so you're not guessing in replies.
Can we send customers to a status page?
Yes. Every account can publish a status page listing its services with current state and recent history. Incidents appear on it while they're open. You can run it on your own domain, and the Business plan removes Sentinel's branding, so it looks like part of your help centre.
Where do alerts go?
Email, SMS, Slack, Microsoft Teams, Discord, Telegram, PagerDuty and webhooks. Routing is per monitor, so the support channel can receive customer-facing services while internal tooling alerts go elsewhere.
A customer says the site is down but it works for us. Can Sentinel tell who's right?
Usually, yes. Checks run from four regions and the results are shown per region. If all four are green, the problem is on the customer's side. If one region is failing, you know exactly which part of the world is affected and can say so.
Does it keep a record we can refer back to?
Yes. Incidents are kept with their timeline, the regions involved, the responses the checks received and the total duration. Uptime reports summarise the month per service and can be scheduled to arrive by email.
Does the whole team need an account?
Everyone who wants to see the dashboard or acknowledge incidents needs a seat: Pro includes five and Business has no limit, with no per-seat charge. If some people only need to know when something breaks, the Slack or Teams alert is enough and they never need to log in.
Know before the first ticket
Add the services your customers depend on and point the alerts at your channel. Free to start, no per-seat pricing.
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